Do your cosmetics contain nickel?

Based on the data received to date from our raw material suppliers, no heavy metals are intentionally added to the products as ingredients, as required by Annex II of EC Regulation No. 1223/2009.

However, we do not carry out analyses for heavy metals on production batches and therefore we cannot exclude the presence of technically unavoidable traces.

Are there any contraindications?

SkinSystem products are formulated with certified, safe and biocompatible active ingredients. To date, there are no known contraindications in the normal and reasonable proposed method of use, unless there are allergies to one of the ingredients that make up the product. You can consult the list of ingredients of a product directly from the product page on the site.

In the case of pathologies, it is always a good idea to invite the customer to consult her doctor by showing him the INCI, before undergoing the treatment in the cabin.

Can your treatments also be done at home?

The products used in SkinSystem Treatments are highly professional Advanced Aesthetics products intended for use by professionals in the sector in a cabin treatment and following a technique developed by a team of professionals in collaboration with SkinSystem.

They are not intended for home use by non-professionals.

For those interested in a SkinSystem Treatment, you can ask your trusted beautician to contact us to include this treatment in your beauty center:

Customer Care SkinSystem: +39 351 600 7975.

Otherwise, you can tell us in which area you are located and we will send the reference of a specialized SkinSystem center that offers this treatment.

Can facial treatments also be done in the summer?

It is possible to carry out SkinSystem facial treatments even in the summer, taking care to use delicate peels during the exfoliation phase, always remembering to conclude the treatment with a cream with a sun protection factor, and recommending the customer to wear sun protection for exposure to the sun the following day.

Can I change the shipping date or address for my order?

At the moment, it is not possible to directly postpone the shipping of your order. However, you can request a Delivery Advance Notice while you are still in the process of purchasing, so that you are notified before the courier makes the delivery. If you have any special needs or questions, you can also contact us at our SkinSystem Customer Care number, and we will be happy to assist you:

SkinSystem Customer Care: +39 351 600 7975.

Can I change the shipping address once my order has been shipped?

If you wish to change the shipping address after placing your order, please contact our Customer Care as soon as possible. Depending on the progress of the shipment, we will do our best to notify the transport company and change the address. However, we recommend that you act promptly, as once the order has been shipped, changes may no longer be possible.

Customer Care SkinSystem: +39 351 600 7975.

What happens if the courier fails to deliver my package?

In the event of a failed delivery, you will receive an email from the courier with a link to provide instructions on how to re-deliver.

The courier did not find me, what should I do?

In the event of an absent recipient, you will receive an email from the courier with a link to provide instructions on how to re-deliver.

In which countries do you ship?

We ship to all countries in the European Union. If you would like more information on delivery times or shipping costs, do not hesitate to contact us!

I received a defective product or an incorrect product, what can I do?

If the product you received is defective in any way, please contact our Customer Care immediately by writing an email to customer@skinsystem.it or by calling us at +39 351 6007975. Specify the problem you encountered and attach photos or videos that highlight the problem if necessary.

We will evaluate the type of defect in order to arrange for replacement or suggest a solution.

I received one or more products that were damaged, what should I do?

If one or more products in your package were damaged during shipping, contact our Customer Care by writing an email to customer@skinsystem.it or by calling us at +39 351 6007975.

Write a brief description of the damage found, including the order number and attaching images that highlight it.

We will examine your report to send you the product again and arrange for the damaged product to be collected at the same time. We will contact you for collection instructions.

I tried a product and unfortunately I don't like it. Can I return it or ask for a refund?

No, unfortunately it is not possible to return or ask for a refund for an opened and used product.

We are very sorry that you were not satisfied with a product, if you want write to us here to explain why!

What payment methods are accepted?

We accept payments by Credit Card, PayPal, Afterpay, Bank Transfer and Cash on Delivery, for cash on delivery.

What is Afterpay?

We have added Afterpay to our payment methods! It is a financing method that allows you to purchase and receive the products immediately by paying them in 3 or 4 convenient equal installments with monthly expiry.

There are no additional costs if the installments are paid by the due date.

Upon confirmation of your order, you will be charged the first installment (equal to a third or a quarter of the total value of the order) while the subsequent installments will be charged in the following months.

I made the bank transfer, but my order is still awaiting payment, why?

Usually you have to wait 2 to 4 working days to receive the bank transfer (even if instant), the timing varies depending on the banking institutions.

As soon as we receive your payment, your order will automatically go into the product preparation state.

I forgot to add a product to the cart before completing the order, what can I do?

If you forgot a product in the cart before completing the order, contact our Customer Care service immediately. We will do our best to help you modify the order or add the missing product, depending on the order processing status.

Customer Care SkinSystem: +39 351 600 7975.

I can't apply a discount code

To use a discount code, make sure:

- that you have logged in to the site using your credentials,

- that you have copied and pasted the entire code,

- that the products in your cart are compatible with the promotion.

If you still can't use the code in your possession, we invite you to try browsing in incognito mode or accessing the site from a different browser.

Customer Care SkinSystem: +39 351 600 7975.

Are discount codes cumulative with each other?

No, they are never cumulative with each other.

I entered a discount code, but the products were not discounted, why?

Some products may not be compatible with the discount code you are trying to use. It is also possible that the discount code is no longer valid or that it is not applied because you have already used it.